20200714 N3 Update to Town Council2020 and the Impact of COVID-19 Crisis
Update to Prosper Town Council -July 14, 2020
●Welcome and introduction
●Impact of COVID-19 on operations
●Thanks for the support from the community-We Prosper Together!
●Next steps and where help is still needed
2020 Year to Date Recap
From January 2019 through February 2020 we experienced a steady
increase of +16% registered families and total served of +13%
Steady but predictable increase in client visits
+13% total visits
+16% families
Holiday
spike
Holiday spike
2020 started out like many others-full of optimism and moving the organization forward
●2019 finished with both record donations and total number of clients served
●Bethlehem Place completed rebranding to Neighbors Nourishing Neighbors to better
highlight our core mission
●A much larger facility was found available for sub-lease in downtown Prosper near our
core client base
●Facility allowed us to consolidate storage and distribution with plenty of room to grow
●Move-in day happened in mid-March with everyone prepping for an immediate re-
opening
Neighbors Nourishing Neighbors (N3) Q1 2020 Recap
A Perfect Storm
EXCLUSIVE: Shocking scenes
in Orlando where half-mile line
of cars wait for food bank after
theme parks' shutdown put
thousands out of work -as
government reveals coronavirus
has so far made 10 million
Americans unemployed
COVID-19 changed almost everything overnight:
From:To:
Self-service Choice Pantry Curbside delivery of pre-boxed food
~60-70 families per week Expectation of 2x or more volume by summer
Volunteers and clients working closely
together
Social distancing limiting workspace
Readily available food supply Food shortages and empty grocery shelves
The difficult decision was made to take a 2 week closure to plan and reset operations to best
prepare for the many upcoming challenges. That has proven to be the right decision.
●Warehouse and pantry now organized and
optimized for Pick and Pack operation
●New carts and rolling equipment has been
procured to manage workflow safely and
efficiently
●Commercial refrigerator and freezer
donated to expand food options
●Boxes supplied at no cost from Scout and
Cellar
●Schedule allows operations teams to work
in shifts to maintain distancing
Operations Reset
●Client volume has increased but not to levels expected-
YET.
●Curbside process allows distribution to move very
quickly-we are ready for increased volume
●Work stations are spaced for safety and clients remain
in vehicles
Operations Reset
Check-in
No surprise-there has been a huge spike in need in 2020
Between February and March we managed an increase of
+60% in both registered families and total served.
Monthly Totals
Total
Families
Total Served
+60%
After a period of slight decline-the first week of July saw a nearly
50% jump from the previous week.
Recent data raises concerns for upcoming need
●Food donations have been unprecedented-
keeping pace with demand
●Many families have become regular
contributors-usually organized by the
kids!
●Cash donations have greatly increased-
preparing us for long term demand
●Community Ambassadors continue to deliver
We have received incredible Support from our Community!
The WPT campaign has helped
tremendously-donations have
been consistent and far above
prior years.
Roughly $62k has been donated
during the campaign-more than
all donations in 2019.
We are continuing to focus on
cost to sustain us through an
extended period of increased
need.
We Prosper Together
●Cash and food donations are always needed-we expect sustained need especially in August
after stimulus and extra unemployment payments end.
●Local businesses, Volunteers and Neighborhood Ambassadors keep us connected, engaged
and the shelves full. Local support is always needed and appreciated.
●We strive to reach all those in need-an outreach program is underway to communicate our
services, but we need to make sure the word gets out.
●We are working with the town and county planning managers to understand area growth
projections to define our strategy for our next several years-including optimal location and
facility needs.
Where are we now and what help is still needed
Questions?
From humble beginnings