09-119 - R TOWN OF
SP R
TOWN OF PROSPER, TEXAS RESOLUTION NO. 09-119
A RESOLUTION OF THE TOWN COUNCIL OF THE TOWN OF PROSPER, TEXAS,
AUTHORIZING THE TOWN MANAGER TO ENTER INTO PROFESSIONAL SERVICES
AGREEMENTS AND MAKE PURCHASES FOR EQUIPMENT AND CAPITAL RELATING TO
THE TOWN'S IT INFRASTRUCTURE AND COMMUNICATION SYSTEMS WITH AGGREGATE
COSTS OF THE PROJECTS NOT TO EXCEED $200,000 THROUGH IMPLEMENTATION.
WHEREAS,the Town of Prosper Town Council,through the recommendations of the Town Staff and
the Technology Committee, has determined that the Town's Information Technology Infrastructure is
insufficient to meet Town needs, and
WHEREAS, the timing and implementation of these projects is crucial to the overall success of
multiple Town initiatives, and
WHEREAS,the authorization given to the Town Manager in this resolution will expedite the delivery
of multiple Information Technology projects
NOW, THEREFORE, BE IT RESOLVED BY THE TOWN COUNCIL OF THE TOWN OF
PROSPER, TEXAS:
Section 1. The Town Manager of the Town of Prosper, Texas, is hereby authorized to enter into
professional services agreements and make purchases for equipment and capital relating to the Town's IT
infrastructure and communication systems with aggregate costs of the projects not to exceed$200,000 through
implementation.
Section 2. This resolution shall take effect immediately upon its passage.
DULY RESOLVED AND APPROVED BY THE TOWN COUNCIL OF THE TOWN OF
PROSPER, TEXAS, on this the 22nd day of September, 2009.
harfes Niswa 'l o
'O O ' ••• �y `°e
• m
*hew n, TRMC
own Secretary
Administration
TOWN OF Agenda Item No. 13
PR - S P E
Prosper is a place where everyone matters.
To: Mayor and Town Council �V`
From: Matthew B. Garrett, Finance Director
CC: Mike Land, Town Manager
Re: Town Council Meeting — September 22, 2009
Date: September 18, 2009
Aqenda Item:
Consider and act upon a resolution authorizing the Town Manager to enter into professional
services agreements and make purchases for equipment and capital relating to the Town's IT
infrastructure and communication systems with aggregate costs of the projects not to exceed
$200,000 through implementation.
Description of Agenda Item:
On March 30, 2009, the Town's Technology Committee met to discuss updating the Town's
phone system and underlying IT infrastructure. During this meeting, it was discussed and
informally recommended that the Town migrate to Voice over Internet Protocol ("VoIP") and add
interconnectivity between our various locations. To fully utilize the features of VoIP and to
better coordinate staff communications, Town staff has been seeking for over a year to migrate
from POP3 hosted email to an Exchange platform. The Town designated the phone system as a
priority with 2004 bond monies, considered a similar upgrade several years ago and never
started the project.
The Town's IT infrastructure is several years behind today's standard in several ways and will
not cost-effectively support the current growth in Dispatch operations or future growth. Only two
Town offices are supported by T1 connections. Offices other than Town Hall and Municipal
Court are still serviced by DSL connections. Our physical separation and lack of a network to
tie the offices together requires our staff to give a caller another office number and ask them to
hang up to call the correct department. The current voicemail system is difficult to navigate and
is often not used to update callers on employee out of the office status, etc.
VoIP will provide many benefits beyond the ability to transfer calls. Staff will now be able to dial
by extension, receive direct calls from both inside and outside callers, access voicemail with
greater ease on the phone or as an attachment to emails and phone extensions can
automatically roll to another employee or even to a mobile device.
Microsoft Exchange will greatly improve communications with staff, boards and committees. It
will modernize our scheduling for meetings by seeing the availability of required attendees as
well as the resources, conference rooms ,etc. needed to conduct the meeting. As it stands,
employees may spend over an hour trying to coordinate a few calendars and set a meeting.
Exchange will allow supervisors to delegate tasks or even coordinate projects and receive
updates as frequently as wanted.
Agenda Item No. 13-Page 1 of 2
Implementing standard technologies, especially when compared to our current state, will greatly
improve the Town staff's efficiency and allow us to continue doing more with less.
This item is to authorize the Town Manager to finalize certain professional services agreements
and make purchases as required to expedite the IT overhaul described above. The IT
infrastructure and communication systems are complimentary and in some cases required for
the dispatch project to be completed on time.
Budqet Impact:
The project, including capital expenditures, professional services and some first year operating
costs will be funded through the 2004 Bond funds.
It is anticipated that the project will not cost more than $200,000 to complete. This includes
approximate costs as follows:
IT Consultant—20,000
Network Engineering — 30,000
IT Infrastructure—40,000
(IT Network Backbone independent of the phone system chosen)
Ongoing costs will be considerably higher than the current charges for DSL.
VoIP Phone System —85,000
(Hardware, Software, Installation, Training & Support)
Microsoft Exchange —25,000
(Migration Expense, Server, Software, Licenses, Configuration & Setup)
It is worth noting that bringing this in house has ongoing maintenance
requirements and may bring the total IT costs higher than budgeted. There are
several cost of ownership considerations, but the hosted solutions are still much
more expensive once VoIP integration is included.
Hardware and software components are almost all available under DIR contract pricing and
make up 70% of the project costs. DIR pricing is obtained through the State of Texas
competitive bidding and is available to political subdivisions. Buying under DIR exempts an
organization from procuring these items through independent competitive bidding.
Legal Obligations and Review:
N/A
Attached Documents:
Resolution Authorizing the Town Manager to enter agreements and purchase items for this
project not to exceed $200,000.
Board/Committee Recommendation:
The Technology Committee did not formally recommend any course of action, but gave staff
clear direction that the Town system needed to be improved. Staff is trying to coordinate
another meeting with the Technology Committee prior to finalizing the systems or providers.
Town Staff Recommendation:
Town staff recommends that Town Council approve the resolution authorizing the Town
Manager to enter into professional services agreements and make purchases for equipment
and capital relating to the Town's IT infrastructure and communication systems with aggregate
costs of the projects not to exceed $200,000 through implementation.
Agenda Item No.13-Page 2 of 2
ONCC DATA
IT MANAGED SERVICES AGREEMENT
Town Of Prosper:
Jordan Whyard
uw
09
;spy � i ,arm
Gv t4
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
NETWORK SECURITY
NETWORK DESIGN
Jill REMOTE SOLUTIONS
TABLE OF CONTENTS
TABLEOF CONTENTS................................................................................................................................................ 2
NCC DATA MANAGED SERVICES AGREEMENT........................................................................................................... 4
PERIODOF SERVICE.................................................................................................................................................. 4
CONTINUANCE/AUTOMATIC RENEWAL.................................................................................................................. 4
EQUIPMENTCOVERED.............................................................................................................................................. 4
PURCHASEPRICE...................................................................................................................................................... 5
CHARGESFOR SERVICE............................................................................................................................................. 5
CONDITIONSOF SERVICE.......................................................................................................................................... 5
SERVICE RESPONSIBILITY OF NCC DATA.................................................................................................................... 6
HolidaysObserved ................................................................................................................................................... 6
HOWTO CONTACT THE HELP DESK........................................................................................................................... 7
WHAT YOU SHOULD DO BEFORE CONTACTING THE NCC Data HELP DESK................................................................. 7
CLIENTRESPONSIBILITIES......................................................................................................................................... 7
SCOPE OF NCC DATA SERVICE LEVEL AGREEMENT: ................................................................................................... 8
LOCATION(S)............................................................................................................................................................ 8
SCOPEOF SERVICES.................................................................................................................................................. 8
SERVICELIMITATIONS.............................................................................................................................................. 8
WARRANTIESAND DISCLAIMERS.............................................................................................................................. 9
INDEMNIFICATION................................................................................................................................................... 9
OPT-OUT/TERMINATION.......................................................................................................................................... 9
REMEDIES ...............................................................................................................................................................10
INDEPENDENT ENGAGEMENT/NON-HIRE..............................................................................................................10
CONFIDENTIALITY....................................................................................................................................................10
INSURANCECOVERAGE...........................................................................................................................................11
NCC DATA SERVICE LEVEL AGREEMENT...................................................................................................................12
APPENDIX A-SCOPE OF SERVICES......................................................................................................................12
DETAILOF SCOPE OF SERVICES..........................................................................................................................13
Page 2 of 23
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
= --- NETWORK SECURITY
-, NETWORK DESIGN
REMOTE SOLUTIONS
APPENDIXB—CONTACT INFORMATION.................................................................................................................... 16
ACCOUNTMANAGER...............................................................................................................................................16
CLIENTINFORMATION.............................................................................................................................................16
APPENDIX C—DEVICE IDENTIFICATION& PREVENTATIVE CHECKLIST....................................................................... 17
Appendix D—Service Desk, Response Times&Rates .................................................................................................. 18
NCCDATA HELP DESK SERVICES...............................................................................................................................18
ESCALATIONS..........................................................................................................................................................19
FUNCTIONALESCALATIONS.....................................................................................................................................19
HIERARCHICALESCALATIONS ..................................................................................................................................19
RATECARD..............................................................................................................................................................20
Appendix E-NCC DATA MANAGED SERVICES MONTHLY COST........................................................................21
MONTHLYNCC DATA PROGRAM SERVICES..............................................................................................................21
GENERALPROVISIONS.............................................................................................................................................22
Page 3 of 23
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
NETWORK SECURITY
NETWORK DESIGN
En
REMOTE SOLUTIONS
NCC DATA MANAGED SERVICES AGREEMENT
This NCC Data Managed Services Agreement ("Agreement") is made on this 21st day of October, 2009 by
and between Town of Prosper (CLIENT/Account) located at 121 W. Broadway Street Prosper, TX 75078
and NCC Data, a division of North Central Communication Corp, located at 16775 Addison Rd Ste 420,
Addison, TX 75001.
WHEREAS, NCC Data is a provider of Network Monitoring and Support Services and Security and
Networking Solutions;
WHEREAS, CLIENT desires to contract with NCC Data for IT Managed Services (including Network
Monitoring and Support Services)
NOW THEREFORE, for and in consideration of the premises contained herein and good and valuable
consideration, receipt of which is hereby acknowledged, the parties agree as follows:
PERIOD OF SERVICE
This Agreement shall be effective as of the date of this Agreement, execution by CLIENT unless sooner
terminated in accordance with the terms hereof, and shall be for an initial term of twelve (12) months.
CLIENT and NCC Data reserve the right to review this agreement quarterly.
CONTINUANCE / AUTOMATIC RENEWAL
This Agreement shall renew automatically at the end of the Agreement term for a period of twelve months
(12) unless NCC Data or the CLIENT affirmatively terminates it in accordance with the conditions set forth
in this Agreement. Both parties agree on a 90 day transition period after initial written notice of contract
termination.
EQUIPMENT COVERED
NCC Data reserves the right to renegotiate rates herein based on additions of locations, hardware,
software, hardware support requirements, and/or services as well as modify this Agreement (or any
portion thereof) with a 30-day notice.
For purposes of this Agreement, the Network shall include all locations as outlined in Appendix B. In
addition, this Agreement is based on services provided in respect to those devices listed in Appendix C.
Any additional devices added to the Network without the consent or acknowledgement of NCC Data will
not be honored or supported by NCC Data under this Agreement.
Page 4 of 23
Proprietary and Confidential IT Policy Service Level Agreement
KORIJUM MANAGED SOLUTIONS
a MS BUSINESS SOLUTIONS
NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
PURCHASE PRICE
CLIENT is purchasing IT Managed Services (including NCC Data Network Monitoring and Support Services)
under this Agreement for the purchase price outlined in Appendix E. Said purchase price shall be paid in
monthly installments with the first installment due upon execution of this Agreement. Separate and apart
from any special projects each payment thereafter shall be due the first day of each calendar month.
Services provided hereunder shall be assessed against this Account as provided herein.
CHARGES FOR SERVICE
a) Services under this Agreement shall be charged against the CLIENT in accordance with the terms
and conditions as outlined in ADDendix E.
b) Any supplemental services provided by NCC Data which are outside the terms of this Agreement,
including but not limited to, any maintenance provided beyond normal business hours and services
in excess of the CLIENT purchased herein, shall be charged to CLIENT as an additional charge in
accordance with the terms and conditions as outlined in the Rate Card in AoDendix D. Any
additional billing charges will be invoiced as incurred, with payment due within thirty (30) days,
unless otherwise agreed by NCC Data.
c) CLIENT shall, in addition to the other amounts payable under this Agreement, pay all sales and
other taxes, federal, state, or otherwise, however designated which are levied or imposed by
reason of the services provided pursuant to this Agreement. Without limiting the foregoing, CLIENT
shall promptly pay to NCC Data an amount equal to any such taxes actually paid or required to be
collected or paid by NCC Data.
d) NCC Data reserves the right to refuse or suspend service under this Agreement in the event
CLIENT has failed to pay any monthly installment due on the first day of said month or any invoice
within thirty (30) days of said invoice date, whether it be an invoice for services provided under
this Agreement or any other agreement between the parties.
CONDITIONS OF SERVICE
The CLIENT Network is eligible for monitoring and support under this Agreement provided it is in good
condition and NCC Data serviceability requirements and site environmental conditions are met. CLIENT
has contracted with NCC Data outside of this agreement for the installation and configuration of the data
switch infrastructure and phone system at each Town location. Services performed under that agreement
ensure that all serviceability requirements and environmental conditions are satisfied. The CLIENT's
Account will not be charged for any initial network diagrams or diagnostics. NCC Data reserves the right to
suspend or terminate this Agreement if in its sole discretion; conditions at the service site pose a health or
safety threat to any NCC Data Representative.
Page 5 of 23
��v
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
<. F.•<.. .-- _r. NETWORK SECURITY
.... .»
r.
NETWORK DESIGN
REMOTE SOLUTIONS
SERVICE RESPONSIBILITY OF NCC DATA
a) NCC Data will provide remote and/or on-site services as detailed by the NCC Data Service Level
Agreement in ADDendix D. All services defined in this Agreement shall be provided during regular
business hours, unless otherwise specified in ADDendix D.
b) It is the responsibility of the CLIENT to promptly notify NCC Data of any events/incidents that could
impact the services defined within this Agreement and/or any supplemental service needs, and for
NCC Data to respond in a timely manner via phone, email, remote access, and/or on-site services
as defined in Appendix D of this Agreement.
c) If services are requested by the CLIENT outside of Service Level Support Times specified in
ADDendix D, NCC Data shall provide such service subject to the availability of its representatives,
according to the terms and conditions set forth in this Agreement. Town of Prosper will be
response priority 1 in event public safety facilities and services are inoperable.
d) NCC Data shall monitor, advice, and provide supplemental services as defined in this Agreement
during business hours, unless otherwise specified in ADDendix D, and in accordance with NCC
Data's Network policies then in effect. NCC Data shall provide scheduled remote and onsite support
services in accordance with this Agreement. NCC Data's representatives shall have and the CLIENT
shall provide full access to the Network in order to affect the necessary monitoring and/or
supplemental services.
Holidays Observed
Holiday Date
New Year's Day January 1
Memorial Day last Monday in May
Independence Day July 4th
Labor Day 1st Monday in
September
Thanksgiving Day fourth Thursday in
November
Christmas Day December 25th
NCC Data acknowledges having personnel "on-call" local to the metroplex during all observed
Holidays in response to potential Mission critical public facility or service is inoperable.
Page 6 of 23
Proprietary and Confidential IT Policy Service Level Agreement
* MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
"• '= v,° `" NETWORK SECURITY
71 NETWORK DESIGN
REMOTE SOLUTIONS
HOW TO CONTACT THE HELP DESK
Telephone: (972) 354-1600
Web: support.nccdata.com
Email: support @nccdata.com
WHAT YOU SHOULD DO BEFORE CONTACTING THE NCC Data HELP
DESK
When you call or send a message, please ensure that you have the following detailed and complete
information:
Your name, CLIENT name, and location and where and how to contact you in case of a problem
A description of the problem and its severity
Specific identification of hardware (ID #, Tag #, Name) where available
Any error messages and what was processing at the time the problem occurred
The applications and versions you're working with
Any changes made recently
In case of a request or question, a description of request or question and relevant details
CLIENT RESPONSIBILITIES
a) CLIENT shall provide adequate workspace, heat, light, ventilation, electric current and outlets,
internet, remote access, and long-distance telephone access for use by NCC Data's
representatives.
b) CLIENT agrees that it will inform NCC Data of any modification, installation, or service performed
on the Network by individuals not employed by NCC Data in order to assist NCC Data in providing
an efficient and effective Network support response.
c) CLIENT will designate a managerial level representative to authorize all Network Support Services.
Whenever possible, said representative shall be present or otherwise available whenever a NCC
Data service representative is on-site. This contact information shall be outlined in Appendix A, and
it is the CLIENT's responsibility to inform NCC Data of any changes made to this representation
thirty (30) days in advance.
d) CLIENT agrees to provide NCC Data with a list of all hardware/software vendors for vendor
management
Page 7 of 23
IY"
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
° NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
SCOPE OF NCC DATA SERVICE LEVEL AGREEMENT:
This Agreement is designed to provide the CLIENT with Network Monitoring and Support Services for
certain Network System. The Agreement includes:
LOCATION(S): Specific location(s) and devices to be covered by this Agreement can be found in
Aolaendix B.
SCOPE OF SERVICES: Monitoring and Support Services as outlined in ADnendix A.
SERVICE LIMITATIONS
In addition to other limitations and conditions set forth in this Agreement, the following service and
support limitations are expressed:
a) Cost of consumables, replacement parts, hardware, software, network upgrades and associated
services are outside the scope of this Agreement. NCC Data will provide consultative specification,
sourcing guidance and/or Time and Material/Project offerings.
b) Manufacturer warranty parts and labor/services are outside the scope of this Agreement.
c) Periodic reboots for such devices as firewalls, routers, and servers are required to apply/activate
critical update patches and configuration changes. NCC Data's support services within this
Agreement are predicated upon the CLIENT'S support and commitment to providing
time/scheduling for network device reboots with its staff and/or users support.
d) Application software support is limited to the manufacturer's products listed in ADDendix C: Printer
maintenance support is limited to non-warranty servicing of printer products listed in Appendix C.
e) Virus mitigation within the scope of this agreement is predicated on CLIENT satisfying
recommended backup schemes and having appropriate Anti-Virus Software with current updates.
f) Restoration of lost data caused by systems/hardware failure is outside the scope of this
Agreement.
g) This Agreement and support services herein are contingent on CLIENT'S permission of NCC Data
having secure remote access into CLIENT'S network (ex. VPN, Citrix/Access IT, Telnet, SSH, RAS or
other solution expressly approved by NCC Data). Depending on the remote access solution used,
additional charges may apply to the contract.
h) Support services required or requested outside the scope of this Agreement may not be exchanged
for days or services within this Agreement. Outside of scope support services are available and will
be provided on either a Time and Material, or Project basis.
Page 8 of 23
(iuk;v
Proprietary and Confidential IT Policy Service Level Agreement
Ism MANAGED SOLUTIONS
k,. r MS BUSINESS SOLUTIONS
¢ y, NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
WARRANTIES AND DISCLAIMERS
NCC Data makes and the CLIENT receives no warranty, express or implied, and all warranties of
merchantability and fitness for a particular purpose are expressly excluded. In no event shall NCC Data or
any of its Directors, Employees or Other Representatives be liable for any special, incidental, indirect, or
consequential damages of any kind including, without limitations, those resulting from loss of data,
income, profit, and on any theory of liability, arising out of or in connection with the services or use
thereof even if it has been advised or has knowledge of the possibility of such damages.
The CLIENT shall assume full responsibility for the overall effectiveness and efficiency of the operating
environment in which the Network is to function.
INDEMNIFICATION
CLIENT hereby agrees to indemnify and defend at its sole expense: NCC Data, its employees, agents,
representatives, directors and shareholders, from and against any and all claims arising out of or based
upon CLIENT'S use of all services, software or hardware provided or serviced hereunder, including, but not
limited to, claims based on software licensing violations, copyright infringement, trademark infringement
and patent infringement. In addition, CLIENT agrees to pay any judgment and costs associated with such
claim.
OPT-OUT/TERMINATION
NCC Data and/or CLIENT shall have the right to terminate this Agreement under any of the following
conditions:
If one of the parties shall be declared insolvent or bankrupt.
If a petition is filed in any court and not dismissed in ninety days to declare one of the parties bankrupt and/or
for a reorganization under the Bankruptcy Law or any similar statute
If a Trustee in Bankruptcy or a Receiver or similar entity is appointed for one of the parties
If the CLIENT does not pay NCC Data within terms outlined herein of NCC Data's invoice and/or otherwise
materially breaches this Agreement.
If NCC Data fails to perform its obligations under this Agreement and such failure continues for a period of thirty
days after written notice of the default, the CLIENT shall have the right to terminate this Agreement.
Either party may terminate this Agreement upon ninety days (90) written notice.
If NCC Data fails to continue meeting security requirements as required by FBI background check including the
sensitive information contained in dispatch.
NCC Data may terminate this Agreement upon ninety (90) days notice to give CLIENT ample time to secure
services from another provider.
Upon termination, all hardware and software owned and installed by NCC Data that was required to
conduct network support services are the property of NCC Data and will be surrendered and returned to
NCC Data at end of the Agreement. . NCC Data will surrender all records relating to the CLIENT's Network
Configuration, Devices, Services, Support Tickets or any other CLIENT-specific documentation to the
CLIENT and/or its designated IT service provider.
Page 9 of 23
yv
Proprietary and Confidential IT Policy Service Level Agreement
A MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
REMEDIES
In the event CLIENT terminates this Agreement for any reason other than a breach of the terms herein,
CLIENT shall be entitled to a refund of any monies extended in advance of the month or part thereof for
which services by NCC Data were last performed.
INDEPENDENT ENGAGEMENT / NON-HIRE
Because employees are one of our most valuable assets, policy and professional ethics require that our
employees not seek employment with, or be offered employment by any CLIENT during the course of
engagement and for period of one (1) year thereafter. Your signature on this document confirms your
organizations agreement to adhere to this professional standard of conduct.
CLIENT acknowledges that NCC Data is involved in a highly strategic and competitive business. CLIENT
further acknowledges that CLIENT would gain substantial benefit and that NCC Data would be deprived of
such benefit, if CLIENT were to directly hire any personnel employed by NCC Data Except as otherwise
provided by law, CLIENT shall not, without the prior written consent of NCC Data, solicit the employment
of NCC Data personnel during the term of this Agreement and for a period of one (1) year following
expiration of this Agreement.
CLIENT agrees that NCC Data damages resulting from breach by CLIENT of this provision would be
impracticable and that it would be extremely difficult to ascertain the actual amount of damages.
Therefore, in the event CLIENT violates this provision, CLIENT shall immediately pay NCC Data an amount
equal to 50% of employee's total annual compensation, as liquidated damages and NCC Data shall have
the option to terminate this Agreement without further notice or liability to CLIENT. The amount of the
liquidated damages reflected herein is not intended as a penalty and is reasonably calculated based upon
the projected costs NCC Data would incur to identify, recruit, hire and train suitable replacements for such
personnel.
CONFIDENTIALITY
This Confidentiality, Privacy and Compliance portion of this Agreement is in addition to other terms and
conditions set forth in any and all contracts currently existing or hereafter created between CLIENT and
NCC Data. This Agreement shall under no circumstances be deemed to alter any such contract except as
specifically provided below.
NCC Data acknowledges that in the course of providing services to said CLIENT, NCC Data may learn from
CLIENT certain non-public personal and otherwise confidential information relating to said CLIENT,
including its customers, consumers or employees. NCC Data shall regard any and all information it
receives which in any way relates or pertains to said CLIENT, including its customers, consumers or
employees as confidential.
NCC Data shall take commercially reasonable steps to not disclose, reveal, copy, sell, transfer, assign, or
distribute any part or parts of such information in any form, to any person or entity, or permit any of its
employees, agents, or representatives to do so for any purpose other than purposes which serve CLIENT
or as expressly and specifically permitted in writing by said CLIENT or as required by applicable law.
JPage 10 of 23
Proprietary and Confidential IT Policy Service Level Agreement
list owe km%I.QHWAIM�� MANAGED SOLUTIONS
�• MS BUSINESS SOLUTIONS
NETWORK SECURITY
MI Mai dd - W_ - NETWORK DESIGN
REMOTE SOLUTIONS
Said CLIENT acknowledges that it also has responsibility to keep records and information of its business,
customers, consumers, and employees, confidential.
NCC Data has safeguards to protect Identity Information and conforms to the Fair and Accurate Credit
Transaction Act of 2003 Red Flags Rules. NCC Data has received and reviewed a copy of the Town's
Identity Theft Program and will report any Red Flags to the Town's Program Administrator.
Said CLIENT also acknowledges that all information and services, consulting techniques, proposals, and
documents disclosed by NCC Data or which comes to its attention during the course of business and
provided under this Agreement constitute valuable assets of, and confidential and/or proprietary to NCC
Data.
This provision shall survive termination of this Agreement and any other agreements between CLIENT &
NCC Data.
INSURANCE COVERAGE
NCC Data shall maintain at its sole expense commercial general liability insurance for personal injury and
property damage for a general aggregate of $2,000,000; worker's compensation insurance as required by
law; and hired and non-owned automobile liability insurance for the combined single limit of $1,000,000.
At CLIENT's request, NCC Data further agrees to furnish CLIENT with certificates, including renewal
certificates, evidencing such coverage within thirty (30) days of commencing performance under this
Agreement, at every renewal and at other times as may be reasonably requested by CLIENT.
Page 11 of 23
�yv
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
t MS BUSINESS SOLUTIONS
4p rr . gym NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
NCC DATA SERVICE LEVEL AGREEMENT
for
Town Of Prosper
APPENDIX A- SCOPE OF SERVICES
SUMMARY
• 24 x 7 Proactive monitoring of network health and continuity
• 16 hours per month Dispatched support
• Unlimited Remote Support (not including observed holidays)
• Helpdesk support 7AM to 6PM
• Trouble Ticket Management
• Monthly Network inspection & evaluations
• Quarterly Meetings with Management Reports
• Disaster Recovery Plan Development
• Inventory Management for Insurance Purposes
• Anti-Virus/ Message Spooling/ Spam Filtering
• Software License Management and Compliance Audits
• Encrypted Data Back-up for data longevity
• Business Process Management/Transparency throughout IT Ecosystem
• Vendor management for Telephones, Copiers & Other Office Technology
• Provide assistance with procurement decisions
Page 12 of 23
M e
Proprietary and Confidential IT Policy Service Level Agreement
A MANAGED SOLUTIONS
-. m MS BUSINESS SOLUTIONS
�;, NETWORK SECURITY
66 'Illi NETWORK DESIGN
REMOTE SOLUTIONS
DETAIL OF SCOPE OF SERVICES
24 Hour Monitoring
Remote monitoring/alerts through the NCC Data Network Operations Center for mission critical devices
• NCC Data will leverage the NCCMS Network Operations Center (NOC) to provide 24/7
monitoring of all devices as identified Anoendix C.
• Monitoring support for industry-standard protocols
• SNMP
• Log file analysis
• TCP/IP
• WMI
• Syslog/SNMP Traps
• ODBC
• EDF
• IP Network Monitoring
• Ethernet Errors
• Traffic
• Bandwidth
• Frame Relay
• TCP
• SNMP
• Cisco, Juniper, SonicWall, Fortinet and Untangle devices
• Windows Network Monitoring
• Application compliance
• Connectivity
• CPU
• Disk
• Disk Queue Length
• Event Log
• File Size
• Local IP
• License Compliance
• Memory
• Patch Level
• ProcesseTrust ITM, Kaspersky 7.0, Symantec A/V 9/110/11, Trenc Micro
Client/Server Security, McAfee VirusScan, CA AntiVirus 2007, AVG 7.5
Page 13 of 23
A
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
wr „ NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
• OS Monitoring
• 32- and 64-bit Windows 2000/2003/2008/XP/VISTA, 2008 Small Business Server,
2008 Windows Essential Business Server
• Mac OS X
• Novell
SUSE and Redhat Linux
• Email Monitoring
• Exchange Server (2003/2007)
• IMAP
• POP
• SMTP
• SMTP Queues
• Printer monitoring
• Printer monitoring
• Printer display
• Printer page count
• Printer tone level
• Lexmark: Paper tray status, paper jam, hopper status
• Additional Monitoring
• Backup
• Citrix
• Firewall
• RAID controllers
• Local services
• Custom services defined by you
• HP, Dell, IBM, Intel and Adaptec hardware monitoring
• APC (American Power Conversion) power protections (UPS) and cooling solutions
Security Service Monitoring/Alerts:
• This Agreement will provide for specific security monitoring, alert and support services to all
devices as identified in Apaendix C.
• NCC Data's service will provide 24/7 monitoring and alerts for agreed upon IT security
devices/measures.
• NCC Data's staff will respond to any detected security incident(s) within the defined
response times to ensure availability and corporate security are maintained
Page 14 of 23
ffAv
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
NETWORK SECURITY
.r•r NETWORK DESIGN
REMOTE SOLUTIONS
Scheduled Maintenance Support
Proactive Preventative Maintenance Support:
o NCC Data Staff will conduct weekly and monthly proactive services on your network to
ensure that all devices as outlined in Anoendix C are functionally as efficiently as possible
Weekly
• Log into all workstations randomly and check virus scanners and event logs in order
to identify potential problems and repair them remotely
• Verify all servers and check off-site backup logs, virus scanners, and event logs, and
repair existing or potential problems
• Verify firewall and security devices and check system lots for possible intrusion
failures in the device or on the ISP
Monthly
• Push all software updates and patches using Patch Management Application to all
devices on the network
• Update Internet browser on the workstation to the latest version
• Verify Network Integrity
• Run disk clean-up and de-fragmentation utilities on all workstations including As-
Needed Maintenance
• Force emergency virus scanner update as required
• Identify and correct issues that may arise outside of scheduled maintenance,
including: operating system corruptions, virus infestation, workstation failure, and
hardware failure (This includes labor only and does not include the price of any
hardware
• Troubleshoot Internet connectivity issues
Remote Support
• Remote support entails any professional services that can be administered through a
secure remote connection to the client's network. Remote support is any service
That does not include physical activity (EX, replacing hardware, reset servers,
troubleshoot appliances)
o any invasive proactive work will be pre-advised and where practical conducted during
scheduled maintenance times so as not to negatively impact availability
HELP Desk Support
• Flexibility in routing requests internally and externally
• Comprehensive client ticket reports
Page 15 of 23
0v
Proprietary and Confidential IT Policy Service Level Agreement
f MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
t = -"Zo.._` NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
Priority Response Times
o Dispatched and remote support will be provided with the respective priority response times
selected and as outlined in Appendix D.
APPENDIX B - CONTACT INFORMATION
ACCOUNT MANAGER
Your NCC Data Account Manager/ Primary Contact is Jordan Whyard. Please contact him if you wish to
make any changes to, or ask questions about your NCC Data Service Agreement with us.
You can contact your account manager in the following ways:
Telephone: 214.451.5331
Cell: 972.358.0483
Email: Jwhvard(anccdata.com
CLIENT INFORMATION
The primary CLIENT contact is: Matthew B. Garrett
Finance Director
Location: 121 W. Broadway Street
Prosper, Texas 75078
Fax #: 972.346.9335
Email: matthew_garrett @prospertx.gov
Phone #: 972.346.2640
The secondary CLIENT contacts are: Mike Land/Town Manager
Ron Butler/Comptroller
Changes to this agreement may only be requested by the persons named above. It is the responsibility of
the CLIENT to notify NCC Data of changes as to the CLIENT contact person.
Page 16 of 23
A�v
Proprietary and Confidential IT Policy Service Level Agreement
A MANAGED SOLUTIONS
* MS BUSINESS SOLUTIONS
NETWORK SECURITY
Y NETWORK DESIGN
REMOTE SOLUTIONS
This agreement covers the following CLIENT locations:
Site Address Phone
Number
i
1 121 W. Broadway Street Prosper, TX i 972.346.2640
75078
I
1500 E. First Street Prosper, TX
2 75078 972.347.2424
601 W. Fifth Street Prosper, TX
3 75078 972.347.9969
- -- -- ------- - - - - - - --- -- -
407/409 E. First Street Prosper, TX
4 75078 972.346.3502
------------ -- ---- ----- -- ---- - - ---I
101 S. Main Street Prosper, TX
5 75078 972.347.9002
110 W. Broadway Prosper, TX
6 75078 972.347.3020
APPENDIX C - DEVICE IDENTIFICATION & PREVENTATIVE
CHECKLIST
This Agreement is based on the following information as agreed upon by CLIENT. Any changes to this
information require an updated NCC Data Service Level Agreement.
SERVER DEVICES SUPPORTED BY THIS AGREEMENT
The following devices are covered by this Agreement:
TBD:
Since part of this Agreement includes device support, CLIENT is responsible for informing NCC Data of
changes to the number of devices within five (5) business days.
Under this Agreement, the CLIENT is entitled to a quantity of supported devices as defined in the
Agreement. Any additional devices added to program will have an incremental monthly cost. The monthly
pricing will be automatically updated with the addition of a device.
NCC Data support and maintenance is limited to items, services, hardware and applications found on
the following lists:Applications: Windows XP, Windows 2003, MS Exchange, MS SQL, MS Outlook, MS
Office Applications, and VM Ware.
��Page 17 of 23
P(�t-
Proprietary and Confidential IT Policy Service Level Agreement
i MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
NETWORK SECURITY
NETWORK DESIGN
o.i nd wi uiu` n
REMOTE SOLUTIONS
NCC Data provides a Preventative Maintenance Checklist which covers the following. Server Hardware, Server-
Applications/OS, Backup, Server Security, Workstation-Hardware, Workstation OS, and Devices.
Appendix D- Service Desk, Response Times & Rates
NCC DATA HELP DESK SERVICES
The NCC Data Help Desk provides a point of escalation for your IT group when they have an issue or
question. NCC Data's staff is available during business hours to log issues and support your team. You can
contact the NCC DATA HELP Desk via email or phone. We commit to responding to your question promptly
(response times guaranteed and based on severity as outlined below). If you are contacting us to escalate
a service outage, we will route the call to our technical center for prompt attention.
""PRO" SERVICE LEVEL SUPPORT AND RESPONSE TIMES
Problem Problem Initial Response
Severity Definition Time Hours for Support
Public Safety Emergency Services 2 Hour Remote 24 x 7 x 365
Emergency Network down or Response or 2 Hour After hours or
major interruption On-Site Response holiday/weekend
Critical Network down or 2 Hour Remote Extended Business
major interruption Response with 4 Hours 6AM-8PM
of business Hour On-Site
Response
Priority Hardware, Software 8 Hour Remote Standard Business
Issues Noncritical Response with 24 Hours 8AM-6PM
Hour On-Site
Response
Tech Support Technical support 1 Hour Response 8AM-6PM
for staff Over The Phone
Troubleshooting
Page 18 of 23
Proprietary and Confidential IT Policy Service Level Agreement
MANAGED SOLUTIONS
a - MS BUSINESS SOLUTIONS
w
;:.�-,.- '•�= •P..w°w..� _ -�. NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
NCC Data enables access to emergency support services should your team detect an issue with a service
or device outside the support hours of your Pro Service Level Support Agreement. You can contact the
Emergency Support team to report the issue. NCC Data's team (security or network, as appropriate) will
investigate the issue and act appropriately.
ESCALATIONS
As not every support case can be resolved at the point of report, it is important to outline the process by
which cases are and can be escalated.
FUNCTIONAL ESCALATIONS
As outlined in the Help Desk Severity Rankings and Response Times chart above, our Help Desk Team will
escalate any unresolved issue(s) to our Operations team within the time allotted for that severity level.
HIERARCHICAL ESCALATIONS
If you have questions or concerns about the operation of the Help Desk, wish to compliment the team, or
simply require more information about an incident; please contact Jordan Whyard, 214.451.5331,
awhvard(&nccdata.com
Page 19 of 23
#k",
Proprietary and Confidential IT Policy Service Level Agreement
' • MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
" a. mwv ir �VL`yw, NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
RATE CARD
On-site services outside the scope or in excess of this Agreement will be billed accordingly under the
following conditions:
Time of Service I Rates
Business Hours Onsite: $125 / hour * l
Monday - Friday, 8:00am - 6:00pm
After Hours/Weekends IOnsite: $185/ hour
Monday - Friday, 6:00pm - 8:00am I
Holidays IOnsite: $225/ hour
(Remote: $125 / hour
■�P,age 20 of 23
M" ✓
Appendix E- NCC DATA MANAGED SERVICES MONTHLY COST
MONTHLY NCC DATA PROGRAM SERVICES
The NCC Data Program Services includes pre-scheduled onsite and/or remote support and maintenance.
Based on the number of users and devices within your organization, NCC Data will commit to having a
technician onsite or working remotely from our Network Operation Center on a scheduled basis to assist
you with any IT related issues or questions.
Based upon the devices and modules identified in Appendix B, NCC Data will provide up to 16 hours of
maintenance services per month.
Based on this information, the monthly NCC Data Program Services price for Town of Prosper
has been determined to be: $4,970.00 summarized in the table's below:
NETWORK MONITORING Component Cost
24 x 7 Monitoring (includes 60 devices @ 27/per PC): $1,620.00
Servers (includes 16 servers @ $225/per): $3,150.00
Content Management (Anti-Virus/Spam/Message Spooling)
$2.00/per Client @ 100 Mailbox's $200.00
MATINENCE AND SUPPORT Component Cost
16/hrs Per Month Dispatched Support: Included
Unlimited Remote Support (not including observed holidays): Included
Scheduled Maintenance Support Hours: Included
NCC Data Vault Back-Up @ $2.50 per (GB) (Dynamic)
TOTAL PROGRAM INVESTMENT PER MONTH: $4,970.00
1" ✓
Proprietary and Confidential IT Policy Audit and Recommendations
w
MANAGED SOLUTIONS
.. .. 5... MS BUSINESS SOLUTIONS
•= • - � NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
GENERAL PROVISIONS
a) Sole Agreement: This Agreement constitutes the entire and only understanding and agreement
between the parties hereto with respect to the subject matter hereof and, except as expressly set
forth herein, maybe amended only by a writing signed by each of the parties hereto.
b) Severability: If a court of competent jurisdiction determines that any terms or provision of this
Agreement is invalid or unenforceable; such determination shall not affect the validity or
enforceability of the remaining terms and provisions of this Agreement, which shall continue to be
given full force and effect.
c) Captions: The captions of the paragraphs of this Agreement are for convenience only and shall not
affect in any way the meaning or interpretation of this Agreement or any of the provisions hereof.
d) Binding Effect: This Agreement shall be binding upon, and shall inure to the benefit of, the parties
hereto and their heirs, legal representatives, personal representatives, administrators, successors,
and permitted assigns, as the case may be.
e) Waiver: Any failure of either party to comply with any obligation, covenant, agreement, or
condition herein may be expressly waived, but only if such waiver is in writing and signed by the
other parties. Any such waiver or failure to insist upon strict compliance with such obligation,
covenant, agreement, or conditions shall not operate as a waiver of and/or set precedence with
respect to any subsequent and/or other failure.
f) Governing Law: Notwithstanding the place where this Agreement may be executed by any party,
this Agreement, the rights and obligations of the parties, and any claims and disputes relating
hereto shall be subject to and governed by the laws of the State of Texas as applied to agreements
among both residents to be entered into and performed entirely within the State of Texas, and
such laws shall govern all aspects of this Agreement. The parties agree to submit to the personal
jurisdiction and venue of the state and federal courts in the State of Texas, in the Judicial Circuit
where NCC Data has its principal office, for resolution of all disputes and causes of action arising
out of this Agreement, and the parties hereby waive all questions of personal jurisdiction and
venue of such courts, including, without limitation, the claim or defense therein that such courts
constitute an inconvenient forum.
g) Assignment: This Agreement and the rights and duties hereunder shall not be assignable by either
party hereto except upon written consent of the other.
h) Force Majeure: NCC Data shall not be liable for any problems due to external causes beyond its
control including, but not limited to, terrorist acts, natural catastrophe, fire, flood, or other act of
God, and/or power failure, virus propagation, improper shut down of the Network and related
Network Systems/Services.
i) Attorneys' Fees. In any action between the parties to enforce any of the terms of this Agreement,
the prevailing party shall be entitled to recover all expenses, including reasonable attorneys' fees.
16775 Addison Rd,Suite 420,Addison TX 75001 — Phone:972.392.5300
www.nccdallas.com
0LI/
Proprietary and Confidential IT Policy Audit and Recommendations
go zm- • MANAGED SOLUTIONS
MS BUSINESS SOLUTIONS
NETWORK SECURITY
NETWORK DESIGN
REMOTE SOLUTIONS
SIGNATURES AND ACCEPTANCE
IN WITNESS WHEREOF, the parties have executed this Agreement as of the day and
year first below written.
NCC Data Town Of Prosper
Signature: Signature:
4
Printed Name: Printed Name:
r
Title: Title:
Date: Date: ` j/ Z-3 ���U 17
I
16775 Addison Rd,Suite 420,Addison TX 75001 - Phone:972.392.5300
www.nccdallas.com
.i4v
NCC
N01714 CENTRAL
CONI IIAtINI CAI!TOMS
16775 Addison Road Suite 420 Addison,TX 75001
(972392-5300 FAX:(972)392-1101
(97 )392-5300 FAX(972)392-1101
� I0-1 A-/C7.
THIS AGREEMENT IS ENTERED INTO BETWEEN NORTH CENTRAL COMMUNICATIONS CORPORATIONS AND:
Installation Location (if different)
Town of Prosper
Town Hall 121 W Broadway St
Propser,75078
NORTH CENTRAL COMMUNICATIONS CORPORATIO hereby agrees to sell or arrange a lease of the following
equipment and service for the prices and in accordance with the terms and conditions set forth.
Quantity Description
See attached schedule A and service policy
Equipment Price: $44,250.00
Sales Tax: $0.00
Total Installed Price: $44,250.00
Number Deposit
Monthly Payment of months with order
Terms of payment
for lease subject to
credit approval - -
50%with signed order I Balance upon installation of system
Deposit $22,125.00
with order $22,125.00
NOTE: All of which is payable in Dallas County.
A. NORTH CENTRAL COMMUNICATIONS CORPORATION shall provide complete installation of the above equipment including all parts,labor,
connectors,and other necessary hardware. The cost of any telephone conduit and laying,running,digging,cutting,patching or trenching
in connection therein is not included in the quoted price and is the sole responsibility of the customer unless otherwise noted.
B. Warranty period for the above equipment is 2 years; parts and service,
C. Damage caused by disasters such as fire,flood,wind and lightning or any other negligent abuse is not covered.
D. There are not other agreements between the parties hereto,either oral or written not herein contained.
E. Contract cancellations will be subject to a 15%contract cancellation fee for regularly stocked items and a 50%fee for special order items.
CUSTOMER: NORTH CENTRAL COMMUNICATIONS CORPORATION:
Name: Mi i5e L,4u_,A Name: Daren Boozer
TitleWh Date:40.73-oet Title: Date: 10/14/2009
Customer telephone n mber 17a 34jL 2bj40
Schedule A - Parts
Customer: Town of Prosper NCC Rep:Daren Boozer
Address: Town Hall 121 W Broadway St Phone:(972)371-0309
City/St./Zip Propser St. TX Zip:75078- Date:8/25/2009
Phone: (972)347-2640 Fax:(972)347-2000 Quote ID#:0809-051
Contact: Mike Land Email:dboozer @nccdallas.com
Wall-Mount Bracket Set for 19"6-Slade Chassis 1
Installation Cable 1
.
UX5000 19"Basic System Package
Long Term Battery Kit 1
IP-12e IP 12-Button Display Terminal a 42
IP-24e IP 24-Button Display Terminal 1
60-Button DSS Console t
Cygnil-ink 1 Remote Node License 1
System Port License for Ports 65 to 256 1
NEC IP Phone Client License 8-Port 1
NEC IP Phone Client License 32-Port t
UX-Mail UMS View App Sessions License-10 Cleint 4
_... __............
4Pt/125 Hr UX-Mail Bundle w/10 Seats UM 1
32-IP Resources -- -----1- - --- _
8-Port Analog Station Blade 1
T1/PRI Interface Blade 1
Memory Expansion Daughter Board z 1
Tech Customization
Municipality discount 1
Installation
Programming
Polycom Conference Phone
Training 1
Authorized Signature
Page 1 of 1
Schedule A - Parts
Customer: Town of Prosper NCC Rep:Daren Boozer
Address: Fire Department 1500 E First St Phone:(972)371-0309
City/StJZip Propser St. TX Zip:75078- Date:8/25/2009
Phone: (972)347-2424 Fax:(972)347-2000 Quote ID#:0809-052
Contact: Mike Land Email:dboozer @nccdallas.com
Wall-Mount Bracket Set for 19"6-Blade Chassis 1
Installation Cable
UX5000 19"Basic System Package 1
Long Term Battery Kit �1
IP-12e W 12-Button Display Terminal 11 W
IP-24e IP 24-Button Display Terminal
60-Button DSS Console
NEC IP Phone Client License 1-Port
NEC IP Phone Client License 8-Port 1
32-IP Resources 1
8-Port Analog Station Blade 1
T1/PRI Interface Blade 1
Memory Expansion Daughter Board 1
Installation
Programming
Polycom Conference Phone 1
Training 1
r
�7
AllIthorized Signature
10/6/2009 4:32:15 PM
Page 1 of 1
NORTH CENTRAL COMMUNICATION' S
SERVICE POLICY
1. NCC will provide, at its expense, all parts, labor, and miscellaneous materials
necessary to keep the equipment in good repair and working order.
2. NCC shall provide 24-hour, 7 days a week service. Major system malfunctions
shall be attended to within 3 hours and minor system malfunctions within 24
hours of notice. NCC shall not be liable for failure to perform or to service if it
is prevented from doing so by reasons of fire, strikes, storms, or any other
reason beyond NCC's control. NCC shall not be liable for product failure due
to fire, flooding, strikes, storms, electrical surges or any other reason beyond
normal business usage.
3. If persons other than NCC technicians or agents perform service on the
equipment or tamper with it in any way, this shall void NCC's service contract
or obligation. The customer shall pay any costs required to restore the
equipment to good operating condition by reason thereof to NCC directly.
4. NCC's service obligations DO NOT include any labor or material costs resulting
from neglect, misuse, or abuse of the equipment, or the adding of additional
equipment, moves, changes and rearrangement of equipment, removal of
equipment, the move of the entire system, and any time required in working
with your local, long distance, or computer network providers equipment
problems.
5. Customer shall provide NCC with full and unrestricted access to the telephone
equipment and system in order to perform the service as set forth herein.
6. NCC' s scope of services will not encompass any issues arising from a failure in
service or scheduling from a telephone service provider.
Com an Y N 561 �,/ R P �? � —
�uthorized Signature
CC
HOITH CENTILAI
CO MMUNICA IONS
NEC Aspire IP VOIP Requirements
The NEC Aspire IP system uses a proprietary protocol for communications
between the system and the remote extensions. It is necessary to have a Virtual
Private Network (VPN) tunnel between the system and the remote extension.
The VPN tunnel is created by routers, one at each location. NCC recommends
customer's IT manager or IT contractor set up VPN connection. NCC will advise
and support the IT manager/contactor as necessary or NCC can provide
Networking services at $125.00 per hour. NCC's quote does not include any
routers or networking equipment or any LAN/WAN configuration.
These are the VPN requirements for NEC VOIP Extensions:
1. Each location must have a connection to the Internet with at least 50k of
bandwidth for each simultaneous conversation. Keep in mind that this is
over and above any bandwidth requirements for your existing data.
2. The VPN routers must support IPSec protocol.
3. Network Address Translation (NAT) is not supported.
4. The phone system will require at least 2 static IP addresses on
the customers LAN (some installations will require 3 static IP
addresses).
a. The customer's IT manager/contractor will need to supply the
following info for the phone system:
i. The static IP addresses for the NTCPU and the VOIPU cards
ii. The subnet mask
iii. The gateway address.
5. Remote extensions can use either static or dynamic IP addresses.
a. The customer's IT manager/contractor will need to supply the
following info for each remote extension location:
i. The static IP address of the remote extension, or the DCHP
server address for the remote LAN
ii. The subnet mask
iii. The remote gateway address.
6. There can be no more that 80ms latency for toll quality conversations and
150ms for business quality conversations.
7. Quality of Service (QoS) routers are r commended.
Company Name n r A r
i uthodzed Signature
N CC
!M HotuHi CENTIAL
{4N MOMICAf IOINFS
Addendum to Town of Prosper NEC UX5000 Proposal:
North Central Communications acknowledges we will provide service and MAC
work (not including equipment additions)for an initial period of 60 days from
phone system installation.
NCC Town Of Prosper
Signature: Signature:
Printed Name: Printed Name:
Title; Title: l owe 0.V�Aa e-P
v
Date: (Date:
l
NCC DAIA
16775 ADDISON RD, SUITE 420 ADDISON,TEXAS 75001
THIS FIXED FEE AGREEMENT IS ENTERED INTO BETWEEN NORTH CENTRAL COMMUNICATIONS CORPORATIONS
OFFICE LOCATION: INSTALL LOCATION:
Town of Prosser Town of Prosper
121 W Braodwav Street 121 W Braodwav Street
Prosper. TX 75078 Prosper. TX 75078
NORTH CENTRAL COMMUNICATIONS CORPORATION hereby agrees to sell or arrange a lease of the following
equipment and service for the prices and in accordance with the terms and conditions set forth.
QTY/HRS Iltem# Description (Unit Price/PER HR Discount (Line Total
1 "Schedule A" $ 48,145.00 $ 38,355.25
Subtotal: $ 38,355.25
Shipping: $ 350.00
Sales Tax:
Total: $ 38,705.25
A. NORTH CENTRAL COMMUNICATIONS CORPORATION shall provide complete installation of the above
equipment including all parts, labor, connectors, and other necessary hardware.
B. Warranty period for the above equipment is 3 year;parts and service.
C. Damage caused by disasters such as fire,flood,wind and lightning or any other negligent abuse is not covered.
D. There are not other agreements between the parties hereto,either oral or written not herein contained.
E. Contract cancellations will be subject to a 30% contract cancellation fee for regularly stocked items&50%fee
for special orders.
I hereby understan II term n onditions of set forth in this contract with North Central Communications.
CUSTOMER: NORTH CE RAL
Name: Name: , p
Title: &v 1 Title:
Date: l6 -13 —0 Dow.
CUStomerPhone#:
INCC DATA
,
Quote for: Town of Prosper "Schedule A"
Attn:Mathew B.Garrett,
MBA Quote Number: ToP_09_28_09
Date: 12.Oct-09
Quote Expiration: 10.ian-10
-Produt# F —
Line# Part# Part Name Description Quantity List Price Extended List Unit Net Extended Net
-2 Town HallfCore-10 servers
24 10/100/1000BASE-T,4
unpopulated mini-GBIC ports,
option slot for 10 Gigabit option
card XGM2-2xn/xf,2
-1 16151 Summit X450a-24t SummitStackTM Stacking ports,1 2 $ 6,495.00 $12,990.00 $5,001.15 $10,002.30
AC PSU,ExtremeXOSTM
Advanced Edge license,connector
for EPS-LD external redundant
PSU
Mini-GBIC,SFP,100OBaseSX,LC
Connector,550m transmission
0 10051 SX mini-GBIC with 50/125 pm MMF and 275m 2 $ 495.00 $990.00 $381.15 $762.30
transmission with 62.5/125 pm
MMF
1 10911 EPS-500 External AC PS External Power System 500 2 $ 995.00 $1,990.00 $766.15 $1,532.30
2
3 Town Hall i Users-35 Ports
48 10/100BASE-TX with PoE,2
gigabit combo ports(2
unpopulated gigabit SFP and
10/100/1000BASE-T),2
4 15107 Summit X250e-48p SummitStackTM Stacking ports, 1 $ 4,795.00 $4,795.00 $3,692.15 $3,692.15
ExtremeXOST"Edge license,1
AC PSU,connector for EPS-C
external redundant power system
chassis(requires EPS-600LS)
5
6
7 Municipial Court-15 Ports
8 15105 Summit X250e-24p 24 10/100BASE-TX with PoE,2 1 $ 2,995.00 $2,995.00 $2,306.15 $2,306.15
9 10051 SX mini-GBIC Mini-GBIC,SFP,1000BaseSX,LC 2 $ 495.00 $990.00 $381.15 $762.30
10
12 Development Services-28
13 15107 Summit X250e-48p 48 10/100BASE-TX with PoE,2 1 $ 4,795.00 $4,795.00 $3,692,15 $3,692.15
14
15
16 Public Works-11 Ports
17 15105 Summit X250e-24p 24 10/IOOBASE-TX with PoE,2 1 $ 2,995.00 $2,995.00 $2,306.15 $2,306.15
18
19
20 Fire Department-28 Ports
21 15107 Summit X250e-48p 48 10/1 OOBASE-TX with PoE,2 1 $ 4,795.00 $4,795.00 $3,692.15 $3,692.15
22
23
24
25
26
27
28 Spares
Mini-GBIC,SFP,100OBaseSX,LC
Connector,550m transmission
29 10051 SX mini-GBIC with 50/125 pm MMF and 275m 1 $ 495.00 $495.00 $381.15 $381.15
transmission with 62.5/125 pm
MMF
24 10/1OOBASE-TX with PoE,2
gigabit combo ports(2
unpopulated gigabit SFP and
30 15105 SummitX250e-24p 10/100/1000BASE-T),2 1 $ 2,995.00 $2,995.00 $2,306.15 $2,306.15
SummitStack TM Stacking ports,
ExtremeXOSTm Edge license,1
AC PSU,connector for EPS-500
external redundant PSU
Property of Extreme Networks
2008 Extreme Networks,Inc.All rights reserved."
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
TOTAL PRODUCT COST $40,825.00 $31,435.25-
'Network 11111111analmernerilt
Line# Part# Part Name Description Quantity List Price Extended List Unit Net Extended Net
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
I otal Network Management Cost $0.00 $0.00
Annual IYtailritenance and Training
Line# Part# Part Name Description Quantity List Price Extended List Unit Net Extended Net
ExtremeWorks Next Business Day
Advanced Hardware Replacement
-4 97004-X450A-24T Summit X450a-24t annual maintenance-24x7x365 6 $ 520.00 $3,120.00 $520.00 $3,120.00
TAC,e-Support,next business
day advanced hardware
replacement
-3
NCC Data is Responsible for any
Warranty related issue regarding
2
Extreme Works Next Business
Day Replacment
-1 DIR Pricing DIR DIR Pricing appoved 1 $ $0.00 $0.00 $0.00
0
1
2
3
4
5
6
Total Service and Traininq Cost $3,120.00 $3,120.00_
Vim
Extended List Total Net
PRODUCT $40,825.00 $31,435.25
NETWORK MANAGEMENT $0.00 $0.00
ANNUAL MAINTENANCE and TRAINING $3,120.00 $3,120.00
Professional Services $4,200.00 $3,800.00
Yi8 f4t►01i •
Property of Extreme Networks
2008 Extreme Networks,Inc.All rights reserved."