02.07.24 CEC Agenda PacketPage 1 of 2
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Welcome to the Prosper Community Engagement Committee (CEC) meeting.
Addressing the Community Engagement Committee (CEC):
Those wishing to address the Community Engagement Committee must complete the Public
Comment Form located on the Town website or in the meeting room.
Please submit this form to the Board Chair or a staff person recording the minutes for the
Board/Commission prior to the meeting. When called upon, please state your name and address
for the record.
In compliance with the Texas Open Meetings Act, the Town Council/Board/ Commission may not
deliberate or vote on any matter that does not appear on the agenda. The
Council/Board/Commission, however, may provide statements of fact regarding the topic, request
the topic be included as part of a future meeting, and/or refer the topic to Town staff for further
assistance.
Citizens and other visitors attending Community Engagement Committee (CEC) meetings shall
observe the same rules of propriety, decorum, and good conduct applicable to members of the
Committee. Any person making personal, impertinent, profane or slanderous remarks or who
becomes boisterous while addressing the Committee or while attending the meeting shall be
removed from the room, if so directed by the Mayor or presiding officer, and the person shall be
barred from further audience before the Committee during that session of the meeting. Disruption
of a public meeting could constitute a violation of Section 42.05 of the Texas Penal Code.
1. Call to Order / Roll Call.
2. Consider and act upon the minutes of the January 3, 2024, Community Engagement
Committee (CEC) meeting.
3. Comments from the Public.
4. “Now You Know Prosper” Video Series Overview- Wilson Haynes, Senior
Communications Specialist (WH)
5. Rave Products Presentation- Randall Gurney, Emergency Mgmt. Coordinator (RG)
6. Civic Plus Notify Me Presentation-Todd Rice, Communications & Media Relations
Manager (TR)
7. myProsper Mobile App Presentation-Leigh Johnson, IT Directory & Kristen Drews,
Customer Success Mgr. (LJ/KD)
8. Brainstorming Ideas for Life in Prosper (BK)
a. Notifications & App Discussion
AGENDA
Community Engagement Committee (CEC)
Prosper Town Hall, Executive Conference Room
250 W. First Street, Prosper, Texas
Wednesday, February 7, 2024
6:00 PM
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b. Take the Engagement to the People/Interactive Map
c. Road Show/Town Hall
d. Serve Prosper (AB)
9. Subcommittee Updates:
a. MYAC Updates/CEC Volunteers for February 28 MYAC meeting (SC)
10. Discuss and receive any updates regarding:
a. Community Map (BK)
b. Social Media Graphics (KW)
11. Discuss and consider “Top 3” & Save the Date (BK)
12. Discuss CEC membership and quorum requirements. (RB)
13. Request for future agenda items.
14. Adjourn.
CERTIFICATION
I, the undersigned authority, do hereby certify that this Notice of Meeting was posted at Prosper
Town Hall, located at 250 W. First Street, Prosper, Texas 75078, a place convenient and readily
accessible to the general public at all times, and said Notice was posted by 5:00 p.m., on
Friday, February 2, 2024 and remained so posted at least 72 hours before said meeting was
convened.
_______________________________ _________________________
Michelle Lewis Sirianni, Town Secretary Date Notice Removed
Pursuant to Section 551.071 of the Texas Government Code, the Town Council reserves the right to consult
in closed session with its attorney and to receive legal advice regarding any item listed on this agenda.
NOTICE
Pursuant to Town of Prosper Ordinance No. 13-63, all speakers other than Town of Prosper staff are limited
to three (3) minutes per person, per item, which may be extended for an additional two (2) minutes with
approval of a majority vote of the Town Council.
NOTICE OF ASSISTANCE AT PUBLIC MEETINGS: The Prosper Town Council meetings are wheelchair
accessible. For special services or assistance, please contact the Town Secretary’s Office at (972) 569-
1011 at least 48 hours prior to the meeting time.
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1. Call to Order / Roll Call.
This meeting was called to order at 6:00 p.m.
Committee Members Present:
Brent Kirby, Chair
Kristin Meier, Vice Chair
Chris Wardlaw
Andy Franco
Kimberly Smith
Stacy Cate
Jai Muthu
Kari Willis
Gretchen Darby
Committee Members Absent:
Arsenio Aaron
Councilmembers Present:
Marcus Ray
Councilmembers Absent:
Jeff Hodges
Amy Bartley
Staff Members Present:
Robyn Battle, Executive Director
Devon Jett, Community Engagement Coordinator
2. Consider and act upon the minutes of the December 6, 2023, Community
Engagement Committee (CEC) meeting.
Kristin Meier made a motion and Andy Franco seconded the motion to approve the
minutes of the December 6, 2023 CEC meeting. The motion was approved unanimously.
3. Comments from the Public.
No one from the public was present.
4. Project Proposal-PHS Senior James Kim (JK)
James Kim, Kavish Muthum, and Jamie Obala delivered a presentation about Civicly, a
web application they developed to help promote youth participation in civic engagement.
The program was designed to foster civic collaboration, primarily within volunteer
organizations. The application's goal is to link enthusiastic volunteers with opportunities,
initially focusing on the youth demographic but with expansion plans. They sought
advice on spreading awareness and welcomed any additional insights from the CEC.
The CEC offered feedback on enhancing their program's design and future expansion.
The committee extended an invitation to Jamie and his team to join future meetings for
further discussions on modifications or to gather more feedback.
MINUTES
Community Engagement Committee
Prosper Town Hall, Executive Conference Room
250 W. First Street, Prosper, Texas
Wednesday, January 3, 2024
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5. Brainstorming Ideas for Life in Prosper (BK)
a. Take the Engagement to the People/Interactive Map
The CEC extended its conversation from last month, exploring ways to bring
engagement initiatives directly to residents instead of always requesting their attendance
at events. They discussed ideas on surveying to gather insights into what defines
community for Prosper residents and the types of engagement activities they enjoy.
Considering themselves a potential focus group, the CEC proposed polling their peers to
understand their perspectives on the community. They discussed using the Road
Show/Town Hall concept as a means to facilitate focus group discussions.
Furthermore, they discussed the town's communication strategies with its residents,
particularly focusing on the educational use of social media. They learned about the
ongoing "Now you Know Prosper?" series, which aims to provide residents with
insightful content on different monthly topics. The CEC suggested testing how much
engagement the videos receive by sending emails to two different groups and then
gauging how much traction the videos received. The conversation also included
communication preferences in general and proposed condensing email updates into
three easily consumable topics rather than lengthy newsletters. They explored various
communication channels like push notifications through the town's existing app or
website as well as the possibility of conducting direct phone calls.
The committee will continue to consider these ideas during the February meeting when
they receive a comprehensive presentation on the town's current applications, website
alerts, and emergency management applications. Their focus will be on considering
communication strategies and how they like to receive information so they can bring
those insights back at the next meeting.
b. Road Show/Town Hall
This item was discussed within the topic for item 5a.
c. Serve Prosper (AB)
This item was not discussed.
6. Subcommittee Updates:
a. MYAC Subcommittee (SC)
Stacy Cate and Kristin Meier provided an update regarding the Mayor's Youth Advisory
Council, announcing that they've selected 15 students to participate in its inaugural
spring session, with the first meeting being held on January 24th. There was discussion
about how the CEC could support and contribute to the students' experience on the
council and provide value for the program. The committee agreed to set a rotation and
have 2-3 CEC members at each MYAC meeting to offer mentorship, assist in
establishing the council’s direction, and help them set guidelines and objectives. Stacy
Cate, Kristin Meier, Andy Franco and Kimberly Smith volunteered to attend the inaugural
meeting on January 24, 2024.
7. Discuss and receive any updates regarding:
a. Community Map (BK)
This item was not discussed.
b. Social Media Graphics (KW)
This item was not discussed.
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8. Discuss and consider “Top 3” & Save the Date (BK)
1. Solid Waste Transition
2. Fishing Derby-Feb. 17
3. Announce MYAC members
9. Request for future agenda items.
10. Adjourn.
Kari Willis made the motion and Gretchen Darby seconded the motion to adjourn the
meeting. The motion was approved unanimously. The meeting adjourned at 7:40 p.m.
on Wednesday, January 3, 2024.
These minutes were approved on February 7, 2024
APPROVED
________________________
Brent Kirby, Chair
ATTESTED
________________________
Devon Jett, Community Engagement Coordinator
TOWN OF PROSPER
SNAPSHOT 411
74 65
283,975 210,443
20,406 15,030
772 44,656 692,692
Communications Report
December 2023
TOWN OF PROSPER FACEBOOK
Impressions: The number of times content was displayed to someone's feed.
Reach: The number of people who see the content.
VIEW TOP POST
Engagements: The number of times someone interacted with the content (likes, shares, comments, link clicks, etc.)
POSTS
POSTS
ENGAGEMENTS
IMPRESSIONS
COMBINED ACCOUNTS
VIEW DECEMBER 2023 COMBINED ACCOUNTS REPORT
NEW FOLLOWERS
FOLLOWERS
ENGAGEMENTS IMPRESSIONS
1 9 ,3 3 3
GAINED 176 NEW
FACEBOOK FOLLOWERS
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
19 21
7,350 16,390
130,976 170,546
PROSPER POLICE FACEBOOK
PROSPER FIRE RESCUE FACEBOOK
POSTS
ENGAGEMENTS
IMPRESSIONS
FOLLOWERS
FOLLOWERS
1 9 ,4 1 9
1 0,672
GAINED 174 NEW
FACEBOOK FOLLOWERS
GAINED 65 NEW
FACEBOOK FOLLOWERS
VIEW TOP POST
VIEW TOP POST
19 26
3,200 1,773
48,280 41,026
POSTS
ENGAGEMENTS
IMPRESSIONS
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PROSPER PARKS & RECREATION FACEBOOK
PROSPER COMMUNITY LIBRARY FACEBOOK
FOLLOWERS
FOLLOWERS
7 ,6 6 3
5,0 01
GAINED 16 NEW
FACEBOOK FOLLOWERS
GAINED 58 NEW
FACEBOOK FOLLOWERS
VIEW TOP POST
VIEW TOP POST
5,800 2,860
66,964 66,000
45 56
POSTS
ENGAGEMENTS
IMPRESSIONS
37 46
1,396 704
43,149 19,252
POSTS
ENGAGEMENTS
IMPRESSIONS
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
PREVIOUS COMPARISON PERIOD
44 65 5 1 5 ,6 7 6X
TOWN OF PROSPER
PROSPER POLICE
PROSPER FIRE RESCUE
COMMUNITY LIBRARY
TWEETS
TWEETS
TWEETS
TWEETS
ENGAGEMENTS
ENGAGEMENTS
ENGAGEMENTS
ENGAGEMENTS
IMPRESSIONS
IMPRESSIONS
IMPRESSIONS
IMPRESSIONS
23
6
1
50 9
8 2
0
1 5 ,4 6 1
2 ,0 1 8
39
INSTAGRAM
4,871
6,659
2,202
70
FOLLOWERS
VIEW TOP POST
VIEW TOP POST
VIEW TOP POST
VIEW TOP POST
4,853 Comparison Period
6,616 Comparison Period
2,190 Comparison Period
67 Comparison Period
FOLLOWERS
FOLLOWERS
FOLLOWERS
7,132
1,686
101 68,583
37
1,552
6,793 157
FOLLOWERS
FOLLOWERS
IMPRESSIONS
IMPRESSIONS
POSTS
POSTS
ENGAGEMENTS
ENGAGEMENTS
PROSPER CHRISTMAS FESTIVAL RECAP MATCHING COLOR DAY
14.1k PEOPLE REACHED 27 PEOPLE REACHED
271 LIKES 23 LIKES
4 COMMENTS 2 COMMENTS
TOWN OF PROSPER COMMUNITY LIBRARY
NEXTDOOR
LINKEDIN
14,937 8441 4120 8
3,1922,021 7 10,778 3,515
MEMBERS
FOLLOWERS
CLAIMED HOUSEHOLDS
POSTS
IMPRESSIONS
IMPRESSIONS
POSTS
ENGAGEMENTS POST CLICKS
TOWN OF PROSPER VIDEOS MAYOR'S MINUTE
E-NEWS
1 1
NEW VIDEOS NEW VIDEOS
RESIDENT UPDATE
EMPLOYEE EDITION
PRINT AND DIGITAL PUBLICATIONS 2 PARKS ACTIVITY CALENDAR LIBRARY CALENDAR|
HOA MONTHLY NEWSLETTER
THE LANDSCAPE
AVERAGE
OPEN RATE
AVERAGE
OPEN RATE
AVERAGE
OPEN RATE
AVERAGE
OPEN RATE
AVERAGE
CLICK RATE
AVERAGE
CLICK RATE
AVERAGE
CLICK RATE
AVERAGE
CLICK RATE
NEWSLETTERS
SENT
NEWSLETTERS
SENT
NEWSLETTERS
SENT
NEWSLETTERS
SENT
67 %
61 %
58 %
71 %
8%
6%
8%
5%
5
1
1
1
4,174
478
131
1,624
CONTACTS
CONTACTS
CONTACTS
CONTACTS
Prosper Christmas Festival 2024 Recap
ENGAGEMENTS 22
IMPRESSIONS 832
VIEWS
MAYOR'S MINUTE - 12/22/2023
353
The "Prosper Mayor's Minute" is a concise
update provided by the mayor of Prosper,
offering important information and
updates about the Town's affairs.
GRAPHIC DESIGN
33.3%SOCIAL MEDIA
29.2%
WEBSITE UPDATES
16.7%
FORMS
16.7%
NEWS RELEASE
4.2%
SPRINKLER EVAL
42.6%
ROADS & SIDEWALKS
22.2%
OTHER
20.4%
PROPERTY MAINT
7.4%
WATER CONSERVATION
7.4%
COMMUNICATION HELP TICKETS
CHATBOT TOP TOPICS
MYPROSPER MOBILE APP
24 COMMUNICATION HELP TICKETS WERE
SUBMITTED FOR DECEMBER 2023
TOPIC NUMBER OF MENTIONS
These are the top monthly topics that website
viewers request information on. These questions
are assessed and updated weekly to help viewers
find information with ease.
70% is the standard resolution rate for questions answered correctly.
TRASH 54
PICK UP DAY 29
LIBRARY 13
SERVICE REQUESTS
SERVICE REQUESTS & APP DOWNLOADS
TOTAL REQUESTS
CLOSED REQUESTS
OPEN REQUESTS
NEW APP DOWNLOADS
TOTAL APP DOWNLOADS
3 9
15
1 01
5 2 2 6
5 4
70% Resolu tion Rate
MEDIA COVERAGE
PRESS RELEASES
TOP COVERAGE
1.69K
0
MEDIA MENTIONS CAMPARISON3.73K
Prosper Media Coverage for November 25 - December 1, 2023
Prosper media coverage for December 2 - December 8, 2023
Prosper media coverage for December 9 - December 15, 2023
Prosper Media Coverage for December 23 - 29, 2023
Town of Prosper Media Coverage for December 30, 2023 -
January 5, 2024
There were no Press Releases created during the month of December 2023
MOST VISITED PAGES USER BREAKDOWN
Prosper Christmas Festival - December 2
Board and Commission Reception - December 7
Prosper Community Library Blood Drive - December 9
Red Kettle Mayor Challenge - December 9
Town of Prosper – A Place Where Everyone Matters
Blocked for Christmas Festival Dec. 1 - Dec. 4
Windsong Ranch Elementary
Violin Students
City of Taylor - Tour of Town Hall
Girl Scouts SU187 Leaders Mtg.
National Charity League
Reynolds Middle School Tour Group
Highland Meadows HOA
North Dallas RC Club
89,150
COMMUNITY ENGAGEMENT
COMMUNITY ENGAGEMENT 4 9
COMMUNITY ROOM MEETINGS
Library
Trash & Recycling – Town of Prosper
Prosper Christmas Festival
Staff Directory
Building Inspections
Town of Prosper - Search
Utility Billing - Pay My Bill
Republic Services Transition57.6%
42.5%
PAGE VIEWS
OF USERS ACCESS OUR WEBSITE
USING A DESKTOP
OF USERS ACCESS OUR WEBSITE
USING A MOBILE DEVICE
COMPARISON PERIOD 80,596
COMPARISON PERIOD 57.7
COMPARISON PERIOD 42.1